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To our fans, we have posted requests and information to ensure you can support us with peace of mind.
To our fans, we have posted requests and information to ensure you can support us with peace of mind.
This page is available in English.

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English

Regarding "impersonation"
Heads up

Thank you for always supporting our artists.

Regarding "impersonation" activities where individuals pretend to be our affiliated artists or staff, we have issued warnings on our website and, with the cooperation of specialized organizations, have been monitoring such activities online and reporting and requesting their removal from the platforms.
Furthermore, when we confirm specific damage, we report it to the relevant public authorities.

Unfortunately, however, we are still seeing cases of "impersonation."

We ask all fans to continue to exercise caution.

▼About impersonating accounts

Neither our affiliated artists nor our staff make any posts or comments outside of our official accounts and web services.We will not contact you directly through the comments section or direct messages.
In addition, We will never ask for money or solicit you to use any paid services.

Fake accounts are becoming increasingly sophisticated and difficult to distinguish from genuine accounts, using terms like "official" or "private" in usernames and profiles, and even reusing official photos.

Do not assume something is official based solely on its description or images. Please be extremely cautious of suspicious accounts that contact or try to lure you in.

Please see below for details on the official accounts and web services of our affiliated artists.
*The accounts and web services listed below are not official accounts or services of our affiliated artists.

[Takeru Satoh]

Official fan club『CANDY』:https://takeru-fc.com/
Instagram official account:https://www.instagram.com/takeruxxsato/
LINE official account:https://page.line.me/satohtakeru?openQrModal=true
YouTube official channel:https://www.youtube.com/c/takerusatoh
TikTok official account:http://www.tiktok.com/@takeruxxsato_
Weibo official account:https://www.weibo.com/u/5110347625/
bilibili official account:https://space.bilibili.com/1130744014
SUGAR official account:https://sugar-live.com/artists/takeru
Rednote official account:https://www.xiaohongshu.com/user/profile/6836e219000000001d0089bc

[Ryunosuke Kamiki]

Official fan club『KAMIKI STATION』:https://kamiki-station.com/
X Official Account:https://twitter.com/kamiki_official/
YouTube official channel 『Ryu-tube』:https://www.youtube.com/ryunosukekamiki

▼About impersonation scams

One common tactic used in impersonation scams is to initially make contact through social media comments or direct messages, and then move on to individual communication via email or messaging apps. Furthermore, there have been cases where victims are instructed to purchase cryptocurrency or gift cards during these individual exchanges.

Our affiliated artists and staff will never send individual messages or request money.
Please be careful not to comply under any circumstances.

▼For those who have been victims of identity theft scams or are feeling anxious

  • If you have actually experienced or suspected identity theft, please contact us.
    With evidence of the exchange,Please contact your nearest police station directly.
  • If you discover a fake account on social media, or if you are contacted by a fake account, please do not engage in any communication and report it to the respective platform.

Please be extremely careful not to trust any messages or requests for money sent to individuals that falsely claim to be from our affiliated artists or staff.

About letters and gifts

Please send it to the below address with your name on it
(※This will be delivered to the person through a staff member.)

〒150-8681
To: XXXXX, c/o Co-LaVo, Shibuya Post Office

Please note that we cannot accept the following gifts for safety and hygiene reasons.

  • Perishable goods (food, drinks, plants, living things, etc.)
  • Cash and gift certificates (including gift cards and tickets)
  • dangerous goods
  • Amulets and talismans
  • This includes important personal information such as copies of identification documents, bank account information, and credit card information.
  • *Please be sure to send your package using a shipping method handled by the post office (such as "Postal Service," "Yu-Pack," "EMS," or "International Parcel").
  • *We cannot accept deliveries via courier service.
  • *We cannot accept anonymous mail, mail with insufficient postage, or mail sent C.O.D.
  • *We cannot return fan letters or gifts once they have been sent to us.
  • *We are unable to accept fan letters or gifts at events, filming locations, airports, public transportation such as bullet trains, or while traveling by vehicle.

Regarding disruptive behavior and breaches of etiquette

The following disruptive and inappropriate behaviors may lead to trouble or accidents, cause significant inconvenience to those involved and those around, and have a significant negative impact on the artist's career. We strongly urge you to refrain from such actions.

  • Waiting for people to arrive at or leave work locations such as filming locations and event venues.
  • Ambushes and stalking at public transportation such as train stations and airports.
  • The act of chasing after an artist's vehicle
  • Taking photos or videos of artists without their permission, and uploading those photos or videos to social media.
  • Continuing disruptive behavior despite warnings from staff

In the event of malicious behavior, we may take appropriate action, including reporting to the police.

It is with great regret that we must deliver this news to our fans who have always supported us while respecting the rules and manners, but we sincerely ask for your understanding and cooperation.

Regarding defamation and libel

We will take strict action against any defamation or slander directed at our affiliated artists, our company, or related parties, including procedures for disclosing the sender's information and other legal procedures.

Notice Concerning Fake Accounts and
Impersonation

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Thank you for your continued support of our artists.

Our company regularly issues warnings on our official website regarding impersonation of our artists and staff. With the support of specialized organizations, we actively monitor such activities online and report them to platforms for removal. In addition, where specific damage has been identified, details are reported to the appropriate public authorities.

Despite these ongoing efforts, fake and impersonation accounts continue to be found.

Please read the information below carefully and stay alert.

▼About Fake Accounts

Neither our artists nor our staff make any posts or send texts outside of official accounts. We will never contact you directly through comments, direct messages (DMs), or other private messages.

We never ask for money or encourage you to use paid services.

※Fake accounts can be difficult to identify, as they may use words like “official” or “private” in their usernames or profiles, or reuse official images. Please be cautious and check carefully.

Please refer to the following information for our artists’ official accounts and services.
Any accounts or services not listed below are not official.

【Takeru Satoh】

Official fan club『CANDY』:https://takeru-fc.com/
Instagram official account:https://www.instagram.com/takeruxxsato/
LINE official account:https://page.line.me/satohtakeru?openQrModal=true
YouTube official channel:https://www.youtube.com/c/takerusatoh
TikTok official account:http://www.tiktok.com/@takeruxxsato_
Weibo official account:https://www.weibo.com/u/5110347625/
bilibili official account:https://space.bilibili.com/1130744014
SUGAR official account:https://sugar-live.com/artists/takeru
rednote official account:https://www.xiaohongshu.com/user/profile/6836e219000000001d0089bc

【Ryunosuke Kamiki】

Official fan club『KAMIKI STATION』:https://kamiki-station.com/
X official account:https://twitter.com/kamiki_official/
YouTube official channel『RyuTube』:https://www.youtube.com/ryunosukekamiki

▼About Impersonation Scams

In many reported cases, scammers first make contact via SNS comments or direct messages (DMs) and later switch to conversation to email or messaging apps. In some cases, they ask to purchase cryptocurrency or gift cards.
Our artists and staff never send private messages or ask for money. Please ignore and do not respond to such messages.

▼ For Those Who Have Been Affected or Feel Concerned

  • If you have been affected by an impersonation scam or believe you may be in a suspicious situation, please contact your nearest police station directly with any relevant messages or evidence.
  • If you find a fake account on SNS or receive a message from one, please do not respond and report it to the platform.

Please be advised not to trust any messages sent by individuals impersonating our affiliated artists or our staff, or any requests from such individuals for money.

Fan Letters & Gifts

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If you would like to send a fan letter or gift, please clearly indicate the artist’s name on the package and send it to the address below. Items will be passed to the artist by staff.

Address:
〒150-8681
Shibuya Post Office
KYOKUDOME (Hold Mail)
Co-LaVo Inc.
Attn: XXX 

Items We Cannot Accept
For safety and hygiene reasons, please do not send any of the following items:

  • Food, beverages, plants, or animals
  • Cash, gift cards, tickets, or vouchers or other cash equivalents
  • Dangerous or hazardous items
  • Amulets or religious items
  • Items containing personal information, such as copies of identification documents, bank account details, or credit card information

Additional notes:

  • Please use only delivery services provided by Japan Post, such as regular mail, Yu-Pack, EMS, International Parcel Post).
  • We cannot accept items sent via private courier or delivery services.
  • Anonymous items, insufficient postage, or cash-on-delivery packages will not be accepted.
  • Fan letters and gifts cannot be returned once received.
  • Fan letters and gifts cannot be accepted at events, filming locations, airports, Shinkansen stations, other public transportation facilities, or while traveling by vehicles.

Bad Behavior & Rule Violations

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The nuisance behavior and breaches of etiquette described below may lead to trouble or accidents, cause serious inconvenience to relevant parties and members of the public, and have a significant adverse impact on the artist’s activities. We therefore ask that you strictly refrain from engaging in any such conduct.

  • Waiting for the artist at filming locations, event venues, or any other work-related locations.
  • Following the artist or waiting for them at train stations, airports or other transportation facilities
  • Chasing or following the artist or any vehicle transporting them
  • Taking photos or videos without permission
  • Posting unauthorized photos or videos online
  • Failing to follow instructions given by staff

In cases involving malicious behavior, we may take appropriate action, including reporting the matter to the police.

We truly appreciate all of you who support the artist respectful manner.
Thank you for your understanding and cooperation.

Defamation

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We will take strict action against any defamatory or abusive statements directed at our artists, our company, or any related parties, including by pursuing legal remedies such as requests for disclosure of sender identification information.

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