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Contact

If you have any questions for Co-LaVo Inc., please contact us via the contact form below.

Thank you for contacting us. We will respond to your inquiry during our business hours (weekdays, 10 AM to 6 PM). Please note that responses may take longer during weekends, public holidays, or the New Year's holiday period. We appreciate your understanding and patience in advance.

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    please ensure that your settings allow incoming emails or adjust them to accept emails from "co-lavo.co.jp."
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  • *Please make sure again that you have entered the correct email address.
Company name
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Description
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APPI

Co-LaVo Ltd (hereinafter “we”) has defined the following privacy policy to assure that all associates are committed to protecting personal information based on a system of protection of personal information.

■Collection of Personal Information

We collect your personal information through legitimate and appropriate means, ensuring transparency and respect for your privacy.

■Management of Personal Information

In order to protect your personal information from unauthorized access, loss, damage, falsification, or leaks, we take all necessary actions such as maintaining a security system, developing a management system, and carrying out full inductions that explain security policies and controls maintained.

■Purpose of Use of Personal Information

The personal information you provided will be only used to communicate, guide you through our services, answer your questions, send you emails and documents, and for other purposes related to the above.

■Prohibition of Disclosure and Provision of Personal Information to Third Parties

We will manage personal information and will not disclose it to any other third parties with the following exceptions.

  • ・When we have obtained the customer’s consent
  • ・When we outsource all or part of the management of personal information to fulfill the intended purpose
  • ・When disclosure is required by law

■Security Measures for Personal Information

We take all necessary security measures to assure the accuracy and safety of personal information.

■Verification of The Identity

If you wish to disclose, correct, add, remove, suspend, delete, or stop providing any information to third parties, or wish to get notified purpose of its use, we will accept your request upon verifying your identity. Please note that a service fee may be charged for the disclosure and notification of the purpose of use.

■Compliance With Revision of Laws, Regulations And Norms

We will comply with Japanese laws, regulations, and other norms applicable to personal information in our possession, and will review and improve the contents of this policy as appropriate.

■Use of Cookies

We use information called cookies to improve the convenience of the website. Cookie information can identify your device, but it cannot identify individual information. You can reject the information cookie provided to change the preference. However, in that case, some of our services may not be available.

■SSL

We use “SSL” to protect personal information collected from you. Input personal information will be encrypted with SSL or equivalent security technology to safeguard the security.

■Use of Google Analytics

We use an online access analysis service called Google Analytics by Google. Please refer to the following information to learn more about Google Analytics.

The way to collect access data and how to use has been defined by the Google Analytics Terms of Service and the Google Privacy Policy.
https://marketingplatform.google.com/about/analytics/terms/jp/

Latest revised: March 31st 2022
Enactment: April 1st 2021
Co-LaVo Inc.
Nobuhiro Chiba / CEO
Level 18 Yebisu Garden Place Tower
4-20-3 Ebisu Shibuya-ku
Tokyo 150-6018, Japan

  • Please ensure that your email address has been set up to accept incoming emails from "co-lavo.co.jp".
  • For inquiries about Co-LaVo Official Shop, artist products, apps, etc.,
    please contact us directly via the contact forms on each website.
  • This contact form is not intended for messages to our artists.
    Please refer to the previousFAQ page.
  • We will take all necessary legal actions against any defamation toward us and artists.
  • There may be instances where we are unable to respond to your inquiry.
    We appreciate your understanding and cooperation.

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